App

Delete your COZMOZONE app account

You can delete your account in the COZMOZONE app (from COZMOZONE INC., on Google Play and the App Store) at any time, in the app or by email. This page explains how, and what happens to your data.

This page is about your account in the COZMOZONE mobile app. Accounts and orders on the cozmozone.com website are separate and follow the website's policies.

How to delete your account

In the app

1. Open the COZMOZONE app and sign in to the account you want to delete.
2. Tap the Account icon (the outline of a person) at the top right of the Home, Shop or Cart screen.
3. At the bottom of the Account page, tap Delete account.
4. The Delete account screen shows your points balance, what we delete and what we keep. Read it before you go on.
5. Enter your password under Enter your password to confirm, then tap Delete my account. To stop, tap Keep my account.
6. The app shows Your account is deleted. (or We're deleting your account. if the last steps finish later) and signs you out. Tap Done.

• Forgot your password? On the sign-in screen, enter your email and tap Forgot password to reset it, or ask us by email (below).
• If you're signed out, the app asks for your date of birth and ZIP code before it shows the sign-in screen. If you'd rather not enter them, ask us by email instead.
• If the app asks for your date of birth while you're signed in, you don't need to answer to delete your account: tap Delete account at the bottom of that screen.
• Don't see Delete account? Older versions of the app may not have it: update the app if an update is offered, or ask us by email.

By email

Email order.app@cozmozone.com from the email address on your COZMOZONE app account, with the subject Delete my COZMOZONE app account, and say that you want your app account deleted. You can do this at any time, for example if you no longer have the app or can't sign in.

• Before we delete anything, we check that the request comes from the account's owner: it must come from the email address on the account, and we may reply to ask you to confirm details of your account.
• Never send your password or card details.
• Once we've confirmed it's you, we delete the account.

Deleting the app doesn't delete your account

Removing the COZMOZONE app from your phone, or signing out, doesn't delete your account or your data (signing out only removes that phone's notification token, at once or, if the phone is offline, the next time the app is opened with a connection). To delete them, follow the steps above.

What we delete

• Your login and profile: name, email, phone, addresses and date of birth.
• Your cart, saved cards (removed from our payment processor, Stripe) and addresses, favorites, offer and notification settings, and your phones' notification tokens.
• License and chat photos, your chats with us, your messages in other chats, and Pro applications.
• Your points. Unused points, including pending points on orders that haven't shipped, end when an account is closed (Terms of Use 1.10), so they are lost.

What we keep, and for how long

We keep these under a coded ID instead of your name or email:

• Your orders, without your name, email, phone or street address, for tax records.
• The records of the policies you agreed to and of your offer choices, with the time and the IP address, as proof of what you agreed to.
• Your points history.
• A record of the deletion: when it was done, the points that ended and, for an email request, how we confirmed it was you.

Copies of order emails in our office mailboxes, and our payment processor's records of your payments (with the name and delivery address on them), are also kept.

We keep these records at least as long as the law requires (at least 5 years for order and tax records) and have not yet set a date for deleting them.

Also kept:

• Records of our staff's work and our security logs, which may name your account ID but not your name or email, for at least 3 years.

Kept only until an order or payment is settled:

• An order still on its way keeps its delivery details until it arrives (at most 30 days).
• If a refund or payment dispute is still open, our payment processor keeps your saved cards until it closes.

If you had an account in our previous app, a protected copy of our records as they were on October 8, 2026 can't be changed or deleted before October 8, 2031. Deleting your account doesn't change that copy.

How long it takes

• In the app, your account is deleted when you confirm, and the app signs you out.
• By email, we delete it once we've confirmed the request comes from you.
• Either way, we delete the rest of your personal data within 30 days, apart from what we keep as described above, and we email the address on the account to confirm the account has been deleted.
• Deleted data stays in our database backups for up to 14 weeks.
• Deleting an account can't be undone.

Questions

Email order.app@cozmozone.com, or call or text +1 (786) 521-5539. The Privacy Policy in the app (Account > Policies > Privacy Policy) has the full details.

COZMOZONE INC., 1800 North Bayshore Drive, CU1, Miami, FL 33132