App

Return Policy

Version 2026-11-03

Effective: 2026-11-02

These policies cover purchases made in the app only. Website (Shopify) orders are separate and follow the cozmozone.com policies.

• You have 14 days from delivery to request a return, by email at order.app@cozmozone.com or with Get help with this order on the order in the App (Account > Orders and tracking).
• Items must be unopened, unused and in their original packaging, with the seal intact. Opened personal care and beauty products can't be returned, for hygiene reasons.
• Not returnable: opened products, Deals/bundle gifts, gift cards, and event or masterclass tickets within 60 days of the event.
• Damaged or wrong items: report them within 14 days with a photo, and we will replace or refund them at no cost.
• Refunds:
  • Card payments are refunded to the original card within 10 business days of inspection.
  • Points used are put back in your account.
  • Points earned on the returned items are removed.
  • Return shipping is paid by the customer unless the item was damaged or wrong.
• Exchanges: return the item and place a new order.

COZMOZONE INC., 1800 North Bayshore Drive, CU1, Miami, FL 33132 · +1 (786) 521-5539 · order.app@cozmozone.com