App

Rewards Program Terms

Version 2026-11-03

Effective: 2026-11-02

These policies cover purchases made in the app only. Website (Shopify) orders are separate and follow the cozmozone.com policies.

• Members: all Retail and Professional accounts.
• Earning: points are earned on what you pay for products (the product subtotal), before tax and shipping, at the rate of your account type when you place the order:
  • Retail accounts: 1 point per $10.
  • Professional accounts: 1 point per $20. Professional accounts earn points worth at most 2% of their own purchases.
• Pending points: points are pending until the order ships (for an order of event or masterclass tickets only, until the day after the last event day on the order), and are removed if items are returned.
• Using points:
  • Each point is worth $0.40 toward any App order (products and shipping, not sales tax), for part or all of the payment. Points are used in whole points: if they pay for your whole order, the last point may be used for less than $0.40, and if the amount left for your card would be under $0.50 (the lowest amount a card can be charged), fewer points are used.
  • Points are a form of payment, not a discount.
  • No points are earned on the part of an order paid with points.
  • Points can't buy gift cards.
• Rules:
  • Points have no cash value and can't be transferred or sold.
  • Points end if the account is closed, or if there is fraud or abuse.
  • If you dispute a payment with your bank, points earned on that order are held until the dispute is closed. If the payment is reversed, points earned on the reversed amount are removed, and points you used on the order are not returned.
  • We may change or end the program with 30 days' notice in the app.

COZMOZONE INC., 1800 North Bayshore Drive, CU1, Miami, FL 33132 · +1 (786) 521-5539 · order.app@cozmozone.com