App

Shipping Policy

Version 2026-11-03

Effective: 2026-11-02

These policies cover purchases made in the app only. Website (Shopify) orders are separate and follow the cozmozone.com policies.

• We ship with FedEx to the 50 states, DC and Puerto Rico. Puerto Rico orders ship from our Puerto Rico warehouse.
• Developers, bleach, aerosols and other hazardous products can't be shipped to Alaska or Hawaii.
• Orders are processed in 1–2 business days (Mon–Fri). Delivery usually takes 2–4 business days in the contiguous US; Alaska, Hawaii and Puerto Rico can take longer.
• If we can't ship within that time, we email you a new ship date (or tell you we don't know it yet), and you can cancel for a full refund. If the new date is more than 30 days late, we don't have one, or we have to delay your order again, we cancel it and refund it in full unless you reply YES to wait.
• Free shipping on orders of $50 and over (based on the product subtotal before points). Below $50, shipping cost is shown at checkout.
• Signature may be required.
• There is no in-store pickup.
• Sales tax is calculated from the shipping address and shown as its own line.
• After your order ships, its FedEx tracking number and status are in the App under Account > Orders and tracking, or email order.app@cozmozone.com.

COZMOZONE INC., 1800 North Bayshore Drive, CU1, Miami, FL 33132 · +1 (786) 521-5539 · order.app@cozmozone.com