App

Terms of Use

Version 2026-11-03

Effective: 2026-11-02

These policies cover purchases made in the app only. Website (Shopify) orders are separate and follow the cozmozone.com policies.

1.1 Agreement. By creating an account, signing in or placing an order in the COZMOZONE mobile app ("the App"), you agree to these Terms, the Return Policy and the Shipping Policy, and confirm you have read the Privacy Policy. When you pay with Rewards points, you also agree to the Rewards Program Terms. When we update the Terms, Privacy Policy, Return Policy or Shipping Policy, we will ask you to agree again before your next order; when we update the Rewards Program Terms, the next time you pay with points.

1.2 Eligibility. You must live in the United States (the 50 states, DC or Puerto Rico) and be at least the age of majority where you live: 18 in most states, 19 in Alabama and Nebraska, and 21 in Mississippi and Puerto Rico. We ask for your date of birth and ZIP code to check this, and at checkout you confirm the age for the state you ship to. If the App Store or Google Play tells us you are under 18, you can't use the App.

1.3 Accounts.

• Retail accounts buy at retail prices.
• Professional accounts buy at salon prices once approved. To apply in the App, you need a valid cosmetology or barber license and a photo of it, a business address and a mobile phone number. Until we approve you, you shop as Retail.
• We may ask for your license again at any time. We email you, and remind you in the App, 7 days before the expiry date we have for your license. When it expires, your account switches to Retail pricing, until we approve your renewed license, which you can upload in the App.
• Salon-priced products are for professional use or salon retail. They may not be resold online.
• You are responsible for keeping your login secure, and for keeping your account information accurate.
• Stay signed in is on unless you turn it off. While it's on, the App stays signed in on that phone, and Face ID (or your phone's fingerprint or face unlock) opens it, until you sign out or we sign you out for your security (for example after a password change). Anyone who can open the App on your phone can then use your account and its saved cards, so turn it off or sign out on a phone you share.

1.4 Orders and pricing.

• Prices are shown in USD and may change without notice.
• An order is accepted when we ship it. We may cancel or limit any order, for example for suspected fraud or pricing errors, and refund what you paid, including any points.

1.5 Payment. We accept credit and debit cards and Apple Pay (processed by Stripe), and Rewards points. You can save a card when you pay in the App, and see or remove saved cards in Account > Payment. Stripe stores them, and we see only the card type, last 4 digits and expiry date. We charge a saved card only for an order you place. You can remove a saved card at any time. Sales tax is added where required, based on the shipping address, and is worked out on the full price before any points are used.

1.6 Promotions. COZMOZONE does not offer its own discounts on brand products. Deals and bundles are designed by the brands and change from time to time. A deal may have a lower price for the bundle or include free products (gift-with-purchase). Deals are for Professional accounts only and last while supplies last.

1.7 Product suggestions. "Pairs well with" suggestions are picked from our catalog, by brand, product line and category. Suggestions are not professional, medical or chemical-safety advice: always follow the manufacturer's instructions.

1.8 Chat. Chat in the App (the Chat button at the bottom of the screen, or Get help with this order on an order) is for customer support. Photos only, no links. If you turn on reply notifications, we may notify you of our replies. We may remove spam or abusive content and suspend accounts that misuse it.

1.9 Disclaimers and liability. The App is provided "as is". To the extent the law allows, COZMOZONE is not liable for indirect damages, and its total liability is limited to the amount you paid for the order in question.

1.10 Ending your account. You can delete your account at any time with Delete account on the Account page, or by emailing order.app@cozmozone.com from the email address on the account (we check it is you first). We may suspend accounts that break these Terms. Unused points end when an account is closed.

1.11 Law. These Terms are governed by Florida law. Courts in Miami-Dade County, Florida, have jurisdiction.

COZMOZONE INC., 1800 North Bayshore Drive, CU1, Miami, FL 33132 · +1 (786) 521-5539 · order.app@cozmozone.com